Cicely’s Holistic Beauty
Booking & Cancellation Terms & Conditions
By making an appointment with us you are agreeing to our terms &conditions.
In order to secure your booking we may ask for your card details at the time of booking if your treatment value exceeds £20.
Cancellations must be at least 48 hours prior to your appointment. Treatment Packages: Example, more than 2 hours, and half day bookings, cancellations are required one week prior to your appointment. Cancellations with less than 48 hours’ notice, or one week for longer appointments, will incur a 50% cancellation charge. Failure to cancel will incur the full charge of the appointment made.
Making charges for customers who cancel with short notice or fail to attend is awkward for me and I would of course prefer not to have to do it. I do very much hope you understand that by not showing up or by cancelling at the last moment you are denying income to this small business and that the time I placed aside for your treatment could have been offered to another client. I am truly very sorry about this but thank you for your understanding regarding this matter.
General Terms & Conditions
Regretfully, late arrival will result in reduced treatment time.
All treatments and gift vouchers are non-refundable.
All time quotes include consultation, preparation and treatment.
Please do not have any heat treatments before or after waxing, this includes sunbeds & saunas etc.
The day before tanning, please exfoliate all over & moisturise. Please wear loose, dark clothing.
Please bring open toed shoes to wear after a pedicure.
Please offer to pay for your manicure before your treatment and take your car keys out of your handbag ready for when you leave.
Please do not eat at least 3 hours before your Yoga session.
Please do tell me immediately if your treatment did not reach your expectation.
If you are new to eyelash and eyebrow tints, a patch test is required prior to your tinting treatment.